We're here to help with any questions or concerns. Get in touch and we'll respond within 24-48 hours.
For any queries related to billing, account issues, technical problems, refunds, or general support:
lumichats@gmail.comOur support team is ready to assist you with:
Questions about charges, invoices, payment methods, subscription plans, or transaction history
Login problems, password resets, account management, profile updates, or access issues
App errors, bugs, feature issues, performance problems, or unexpected behavior
Refund processing, eligibility questions, timeline inquiries, or payment reversals
Data privacy concerns, security questions, account safety, or privacy policy clarifications
Feature requests, feedback, suggestions, partnerships, or any other questions
To help us assist you quickly and effectively, please include the following information in your email:
The email address you used to sign up for LumiChats. This helps us locate your account instantly.
Explain the issue clearly with step-by-step details. Include what you were doing when the problem occurred and what error messages (if any) you saw.
Visual evidence is extremely helpful. Attach screenshots of error messages, payment confirmations, or anything relevant to your issue.
For billing or refund issues, include transaction date, amount, payment method, and transaction ID from your email receipt.
Let us know if you've already attempted any troubleshooting steps. This prevents duplicate efforts and speeds up resolution.
Pro tip: The more information you provide upfront, the faster we can resolve your issue without back-and-forth emails.
Your question might already be answered in our documentation. Check these resources first to get instant answers:
Still can't find what you're looking for? Email us at lumichats@gmail.com
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